How do I get in touch?
We’re currently experiencing a high volume of calls, we ask that you only call our contact centre team if absolutely necessary, as we continue to help our more vulnerable customers and those that don’t have access to online services.
You can use your Self-Service Centre if you need to check any details or make a change to your policy – changes to your policy can be made faster online.
Alternatively, our Webchat service is available Monday - Saturday 8am-6pm and Sunday 10am-4pm to accept/decline your renewal, make policy changes or update us about a claim.
Please note, any temporary changes made to your policy due to Covid-19 will not be reflected in your current policy documents or within any upcoming renewal communication.
Contact Centre
New motor insurance quotes:
To find out more about the car cover we offer or for us to provide you with a quote call us on the number below.
Call: 0808 196 1526
Existing motor insurance customers:
To change, renew or discuss an existing policy, please call us on the number below:
Call: 0808 196 1548
Our motor insurance contact centre lines are open from:
- 8am to 8pm Monday to Friday
- 9am to 5pm Saturdays
- 10am to 4pm Sundays
- Closed bank holidays
NCD email address - GeoffreyNCD@Insurance-system.co.uk
Motor insurance claims (open 24 hours):
Call: 0808 196 1549 (inside the UK)
Call: +44 808 196 1549 (outside the UK)
Windscreen claims:
If you need to claim for the damage to your vehicle's windscreen or body glass, please click here to book repairs online with our preferred authorised specialist, Auto Windscreens.
Pet insurance:
All of our Geoffrey policies have now been rebranded Purely Pets.
If you are a Geoffrey Customer, please don’t worry. You are still covered, and your policy hasn’t changed. Any information you need will be on our Purely Pets website HERE.
Complaints:
We accept that things can occasionally go wrong and would encourage you to tell us about any concerns you have so that we can take steps to make sure the service you receive meets your expectations in the future.
If you have a complaint about the service provided to you by Geoffrey Insurance Services, please contact us in the first instance by phoning customer services on 0808 196 1548.
If you prefer to put your complaint in writing please send it to:
The Customer Relations Manager, Geoffrey Insurance, Fusion House, Bretton Way, Peterborough, PE3 8BG
How to notify us of the death of a policyholder:
We understand that losing someone is one of the most difficult times you’ll have to face. If the person who has passed away is a customer of ours, please notify us as soon as possible.
To notify us of a bereavement visit: https://www.deathnotificationservice.co.uk/
Press contact:
For press and media enquiries, please email pressoffice@markerstudy.com. Please note, these contact details are for accredited journalists or anyone wishing to obtain company information relating to press issues only. Our press office does not have access to policy information and is unable to handle queries directly from customers.